Terms and Conditions
1. Scheduling and cancellations
Appointments must be scheduled at least 24 hours in advance. Cancellations need at least 24 hours’ notice. Late cancellations or missed appointments may incur a fee.
2. Communication
Clients may contact the practice via the designated channels during office hours. Urgent matters should be addressed directly with the practice or, in the case of emergency, at your nearest hospital.
3. Disclaimer NOTICE/INDEMNITY
All clients enter the practice and use any equipment at their own risk. Jaqui Eksteen Occupational Therapy and its employee/s shall not be liable for theft of personal items including vehicles parked on or at the premises, injury, loss or damage of whatever nature.
4. Payment Concent
• By signing the client intake form, clients consent to being billed for services as per the practice policy and acknowledge responsibility for any shortfall not covered by your medical scheme.
• All personal and employment details must be supplied to the practitioner for the purposes of addressing and billing clients correctly.
5. Billing Information
• When the main member is the patient: all the necessary and relevant billing information, including personal and medical aid details must be provided.
• When the main member is not the patient: authorisation from the main member for billing and all required details must be provided.
• This practice does not do split billing between the patient and the medical scheme. The same billing details will be sent to both parties.
• All personal and payment information will be kept confidential and shared only as needed for billing purposes or by legal requirement as per the Protection of Personal
Information Act (POPIA). Exceptions include: Practice administration (e.g., staff access for filing, admin, or billing)
• Billing information will be stored securely to maintain confidentiality and compliance with HPCSA and Consumer Protection Act requirements. Payment consent forms will be updated if billing practices or fees change.
• Codes and descriptions used will comply with standard OT billing practices, but payment remains the client’s responsibility.
6. Practice Policies
• Session fees are calculated at the end of each treatment session, and will vary depending on the specific interventions, materials and devices provided, as well as the duration of treatment sessions.
• This practice operates on a cash-based system, and clients are required to settle their account after each session, unless otherwise agreed. Any billing disputes must be raised within 14 days.
• The practice rates are aligned with Discovery Medical Aid guidelines. However, different medical aids have their own fee structures, which may affect the reimbursement amount you receive.
• This is a private billing practice and not contracted to any medical aids. You will receive an invoice after each session containing all the necessary details to submit directly to your medical aid for reimbursement.
• While this practice assists with providing necessary documentation, we do not guarantee reimbursement from your medical aid.
• If payment is not received, Jaqui Eksteen Occupational Therapy may decide to terminate treatment.
• Unpaid accounts may be handed over to debt collectors in compliance with POPIA.
• The practitioner shall be entitled to charge the client all legal costs and disbursements incurred by the practitioner in connection with the appointment of any agents and/or attorneys to recover any amounts owed by the client.